Shipping and return policies for Aloud
- Shipping Info
Orders typically ship from Los Angeles, CA within 2-5 days of purchase via USPS.
Estimates for delivery within the U.S. after your order’s been shipped are 4-7 working days for First Class, 3-5 working days for Priority Mail, and 1-3 days for Priority Mail Express.
For International Orders: we ship via USPS First Class International and USPS Priority Mail International. You will be solely responsible for any taxes or tariffs levied by foreign governments. Unfortunately, we are unable to provide tracking for international orders once the package is outside of the United States. Due to USPS restrictions, we are unable to ship to Cuba (lo siento), Iran, North Korea, Sudan, and Syria.
We do our level best to get your order into your hands as soon as possible. Unfortunately, sometimes delays do occur due to weather, human error, or the odd bit of cosmic interference.
While we cannot be held responsible for packages lost by the postal service, we want to do what we can to make sure you’re happy. Get in touch with us at firstname.lastname@example.org and we’ll work with you as best we can to make things right.
Distance and customs processing may slow down orders. If you have not received your order within 8 weeks, please contact us at email@example.com and we’ll work with you as best we can to resolve any issues.
- Return Policy
If you need to cancel your order, email us at firstname.lastname@example.org before your order has shipped. Make sure to double-check the confirmation email with your order details, and if there are any discrepancies, get in touch as soon as possible!
Once it’s been shipped, we are unable to process any refunds unless the product is defective.
If your product is damaged or defective, email us at email@example.com and let us know what happened. Please include photos of the damage and your invoice in your email.